Returns

Every pair we sell is authenticated in hand and photographed before it lists, so what you see is exactly what you get.

If something isn’t right

We accept returns within 7 days of delivery, and only in these three cases:

• We sent the wrong size, or
• The item has a defect, or
• We sent the wrong model, or the item doesn’t match its listing photos.

Before any return is approved, email us clear photos or video evidence — the shoe, the size label, the box label and the issue — together with your order number. No evidence, no return.

• Items must be unworn and in the original box with all tags.
• We do not accept returns or exchanges for change of mind, or for a wrong size ordered by the buyer.
• Approved returns get a prepaid label from us.
• Refunds go to the original payment method after we receive and inspect the item.
• We reserve the right to refuse returns that fail inspection — worn, swapped or missing items.

Start any return by emailing Contact with your order number — for buyer returns, include your photo or video evidence as set out above.